All service and repair issues are handled directly by Shure Distribution UK. Before returning a product to Shure Distribution UK, you must ensure that a member of our Customer Service team have provided you with a unique returns number before dispatching your item(s) back to us.

You can contact our Customer Service team via the following:

To help us deal with your return or repair more efficiently, please include the following information with your returned product.

• Returns Number
• Returns Address
• Daytime Telephone Number
• Copy of Receipt (Proof of Purchase)
• Description of The Problem

Please contact us for a detailed policy on service and repair issues. Customer is responsible for covering all shipping costs of the product to Shure Distribution UK.