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Shure FAQ

Shure FAQ

Frequently Asked Questions about Shure Products and Services

 

Microphone FAQ

Microphones

The Super55 uses a different capsule and doesn´t offer an on / off switch.
Yes.
The capsule used for 55SH is different to the one of the SM58.
For: BETA 57A
There are several differences between the two mics. Here are the most relevant ones: Polar pattern: Beta 57A = supercardioid; SM57 = cardioid Output level: Beta 57A is 4dB hotter than SM57 Handling noise: Beta 57A has less handling noise than the SM57 Grille: Beta 57A has a hardened grille that is very difficult to dent Frequency response: Beta 57A has extended low and high end compared to SM57
For: BETA 57A
The form factor of the mics is different. The different grilles influence the frequency response resulting in a slightly different sound reproduction in the higher frequencies. In addition, the Beta 57A grille allows a little closer placement of the microphone cartridge, which translates to higher output, more gain before feedback, and a more bass response due to proximity effect.
For: BETA 57A
Generally the Beta 57A can be used for vocal applications as well.
For: BETA 58A
The form factor of the mics is different. The different grilles influence the frequency response resulting in a slightly different sound reproduction in the higher frequencies. In addition, the Beta 57A grille allows a little closer placement of the microphone cartridge, which translates to higher output, more gain before feedback, and a more bass response due to the proximity effect.
For: BETA 58A
There are several differences between the two mics. Here are the most relevant ones: Polar pattern: Beta 58A = supercardioid; SM58 = cardioid Output level: Beta 58A is 4dB hotter than SM58 Handling noise: Beta 58A has less handling noise than the SM58 Grille: Beta 58A has a hardened grille that is very difficult to dent Frequency response: Beta 58A has extended low and high end compared to SM58
For: BETA 58A
No, there is no switch version available. You might want to have a look at the SM58SE which is an SM58 version that uses a switch.
For: BETA 58A
The Beta 58 uses a dynamic element; the Beta 87 a condenser. That’s why they sound different. It will be a matter of personal preference, not a technical choice. Auditioning both at a Shure dealer is our best advice.
For: BETA 58A
A Beta 58A head is available for all current Shure wireless microphone systems except for BLX and GLX-D.
The main difference between Beta 87A and Beta 87C is that the Beta87A uses a supercardioid polar pattern and Beta 87C uses a cardioid polar pattern.
The 87C was introduced for performers using in-ear monitors. In brief, a cardioid mic is often preferred by in-ear monitor users as it sounds more "natural" with the in-ear mix. If you use floor monitors, the BETA 87A may be a better choice as it will often provide a bit more gain before feedback than the BETA 87C. However, which model works better for you can only be decided via auditioning the mics.
The Beta 58 uses a dynamic element; the Beta 87 is a condenser. That’s why they sound different. It will be a matter of personal preference, not a technical choice. Auditioning both at a Shure dealer is our best advice.
Probably no phantom power has been applied. This is needed to make condenser microphones work.
For: MV5 , MV51 , MVL

Motiv can be used with any Mac or PC. Additionally, all iDevices that come with a lightning port can be connected to the Motiv products.

For: MV5 , MV51 , MV88 , MVL
Yes. No driver needs to be installed.
For: MV5 , MV51 , MVL

Yes.

For: PGA57
The PGA57 has a new look and switch.
For: PGA57

The PGA58 is designed for speech and vocal applications whereas the PGA57 is specifically designed to meet instrument applications.

For: PGA57
You’ll need a special soundcard that features XLR inputs or an audio interface such as the MVi or X2U. These devices allow you to bypass the computers soundcard and connect a professional microphone to your computer via USB. As they are plug and play devices you don’t need any additional drivers. Note that the MVi can also be used to make a connection to iDevices like iPads.
For: PGA57
The performance of the SM series is better, when comparing frequency response, polar response, handling noise, transient response, etc. They both pass the same drop and environmental tests.
For: PGA58
The performance of the SM series is better, when comparing frequency response, polar response, handling noise, transient response, etc. They both pass the same drop and environmental tests.
For: PGA58
The PGA58 has a new look and switch.
For: PGA58
The PGA58 is designed for speech and vocal applications whereas the PGA57 is specifically designed to meet instrument applications.
For: PGA58
You’ll need a special soundcard that features XLR inputs or an audio interface such as the MVi or X2U. These devices allow you to bypass the computers soundcard and connect a professional microphone to your computer via USB. As they are plug and play devices you don’t need any additional drivers. Note that the MVi can also be used to make a connection to iDevices like iPads.
For: SM57
The SM58 and the SM57 use the same mic element, the Unidyne III. The only difference between these two models is the grille design. The grille design does affect the high frequency response, particularly above 8,000 Hz. The SM57 grille design allows more proximity effect because the mic diaphragm can be placed closer to the sound source. Remove the ball grille from the SM58 and it will be more similar to the SM57 in its low frequency response.
For: SM57
There are several differences between the two mics. Here are the most relevant ones: Polar pattern: Beta 57A = supercardioid; SM57 = cardioid Output level: Beta 57A is 4dB hotter than SM57 Handling noise: Beta 57A has less handling noise than the SM57 Grille: Beta 57A has a hardened grille that is very difficult to dent Frequency response: Beta 57A has extended low and high end compared to SM57
For: SM57
Yes
For: SM57
Yes, SM57 is very common for studio applications.
For: SM57
Yes, it is called RK244G. Please contact our service department for further instructions.
For: SM58

There are several differences between the two mics. Here are the most relevant ones: Polar pattern: Beta 58A = supercardioid; SM58 = cardioid Output level: Beta 58A is 4dB hotter than SM58 Handling noise: Beta 58A has less handling noise than the SM58 Grille: Beta 58A has a hardened grille that is very difficult to dent Frequency response: Beta 58A has extended low and high end compared to SM58

For: SM58
The SM58 and the SM57 use the same mic element, the Unidyne III. The only difference between these two models is the grille design. The grille design does affect the high frequency response, particularly above 8,000 Hz. The SM57 grille design allows more proximity effect because the mic diaphragm can be placed closer to the sound source. Remove the ball grille from the SM58 and it will be more similar to the SM57 in its low frequency response.
For: SM58
Beta58A uses a hardened grille that is pretty difficult to dent.
For: SM58
There is a special model available that offers an on / off switch. The model is called SM58SE.
For: SM58

The SM58 wireless capsule RPW112 is available for and compatible with all Shure wireless series allowing interchangeable capsules.
Please note that BLX and GLX-D wireless series do not feature interchangeable microphone capsules. For these series the SM58 is available as an integrated microphone capsule design.

For: SM58
No, there is no model available that uses a black grille. Nevertheless, there is a black grille for SM58 available that can be placed on the SM58 instead of the silver grille. The name of the grille is RK323G.
For: SM58
You’ll need a special soundcard that features XLR inputs or an audio interface such as the MVi or X2U. These are plug and play devices and don’t need any additional drivers to be installed. Note that the MVi can also be used to make a connection to iDevices like iPads.
For: SM7B
The SM7B is a dynamic microphone. A typical dynamic mic has a lower output level than a typical condenser mic. The SM7B in particular requires the use of a preamp. When selecting a preamp for the SM7B, make sure the preamp has a minimum gain of 60 dB. Many modern mic preamps assume the mic is a condenser mic with a "hot" output level. Thus, it is common to find mic preamps or mic mixers with gains of only 40 to 50 dB.
For: SM7B
Of course you can! The SM7B has become a standard e.g. in recording studios.
For: SM7B
For the SM7B to fasten tightly to a mic stand, there must be 7 mm (3/8") of external (male) thread exposed on the mic stand. If there is a retaining ring on the mic stand thread, remove it and this will typically expose about 10 mm of male thread. Any other surface with an according thread works as well.
For: SM7B
Here are some recommendations: Grace M101 HR-MP2A by Radio Design Labs Cloudlifter Mic Activator Focusrite Scarlett 8i6
For: SM87A
The main difference is the polar pattern that is cardioid with the SM86 and supercardioid with the SM87A. Furthermore, the SM87A has a larger presence peak compared to SM86.
For: SM87A
Vocals.
For: SM87A
Probably no phantom power has been applied. This is needed to make condenser microphones work.
For: Super 55
The Super55 uses a modified version of the Beta58A cartridge.
For: Super 55
The Super55 uses a different capsule and doesn´t offer an on / off switch.
For: Super 55
No, the 55SH comes with a switch.
For: Super 55
It very much depends on the positioning of loudspeakers. SM58 uses a cardioid polar pattern and the Super55 uses a supercardioid polar pattern.
Closer is always better, because of physics and the inverse square law. A mic mounted on a camera is always a compromise. Ideally, there would be a lapel mic on the talker, or they would be less than 30 cm away regardless of the mic being used. Use your ears and monitor the audio source using headphones and set the gain appropriately based on the meters provided.
The VP83F uses on-board flash recording options. The benefit is that audio can be recorded directly in the microphone unit and doesn´t need to go through noisy preamps, e.g. DSLR cameras. Furthermore, it offers a display that provides an overview of the most relevant meters (audio and battery).
This always depends on the quality and format of the recorded audio as well as the memory space on the SD card.

Earphones FAQ

Earphones

Shure Sound Isolating Earphones block up to 37 dB of background noise depending on the used sleeves.
Custom molds are not directly offered by Shure but there are partners in each country that offer custom molds.
The following models come with detachable cables: SE215, SE315, SE425, SE535 and SE846. For these models cables are sold separately and therefore can be replaced.
Yes. Please contact our service department.

SE112: Uses one dynamic driver and does not feature detachable cable

SE215: Uses one dynamic driver and comes with detachable cable and ergonomic earphones housing SE315: Uses one balanced armature driver and comes with detachable cable and ergonomic earphones housing

SE425: Uses two balanced armature drivers and comes with detachable cable and ergonomic earphones housing

SE535: Uses three balanced armature drivers and comes with detachable cable and ergonomic earphones housing

SE846: Uses four balanced armature drivers including subwoofer performance, detachable cable, ergonomic earphones housing and detachable nozzle

Just pull the earphones from the cable. Even if there seems to be some resistance, earphones don´t break.

The SE215, SE315, SE425, SE535 and SE846 earphones use a cable which is resistant against sweat. These earphones have been designed to resist conditions on stage, which includes a lot of sweat.

Shure earphones are based on the sound isolating principle.
Shure earphones furnish a cleaning tool. Use the wire loop of this tool to remove wax/debris build-up if you recognize any change in the overall output level. Make sure that you hold the earphone with the nozzle pointed downward while cleaning as it is desired to have the wax fall out of the nozzle, not accumulate in the center of the nozzle. When inserting the wire loop into the nozzle, the wire loop tip should rest against the edge of the damper; the side of the loop should rest against the side wall of the nozzle. Keep the wire loop tip against the edge of the damper/filter. Scrape the loop around the side wall while pulling it outwards to remove the wax. Do not press the loop deeper into the nozzle as this might puncture the damper/filter. Such damage will allow wax/debris to get into the transducer section of the earphone. Eventually, the audio signal will diminish or stop completely. At this point, the earphones must be sent to Shure Service/Repair.
Try to figure out if the defect comes from one of the earbuds or a connector. As soon as you may have diagnosed the point of failure, get in touch with your local Shure service center.
Try to clean the earphones using the furnished cleaning tool. If the sound does not improve, please get in touch with your local Shure service center.
SE112: One SE215: One SE315: One SE425: Two SE535: Three SE846: Four

Headphones FAQ

Headphones

Generally you need to differentiate in terms of ear cup design: - Closed back-headphones: SRH240A, SRH440, SRH550DJ, SRH750DJ, SRH840, SRH940, SRH1540 Open-back headphones: SRH1440, SRH1840 - Models with detachable cable: SRH440, SRH750DJ, SRH840, SRH940, SRH1440, SRH1540, SRH1840 Other than that, the models differ in terms of sound signature and built quality.
Models with detachable cable: SRH440 SRH840 SRH940 SRH1440 SRH1540 SRH1840
Yes, there are generally different cable types: - HPACA1: This is the furnished cable of the SRH440, SRH750DJ, SRH840 and SRH940 - HPASCA1: This is an alternative straight cable for the SRH440, SRH750DJ, SRH840 and SRH940 - HPASCA2: Replacement cable of the SRH1440 and SRH1840 - HPASCA3: Replacement cable of the SRH1540

Wireless FAQ

Wireless Microphone Lines

The 2.4 GHz range that is used with GLX-D systems is usable globally without any need for registration. There is no UHF TV band used for BLX that can be used all over Europe and in many countries you need to register the systems.
No.
For: FP Wireless , FP1 , FP3 , FP5
It depends on the country you are located and the chosen frequency band. Please get in touch with our technical support team.
For: FP Wireless , FP5
Yes.
For: FP Wireless , FP1 , FP3 , FP5
Operating range always depends on the environment (closed rooms usually result in higher operating ranges due to many reflections around). Therefore no standard value can be given.
For: FP Wireless , FP1 , FP3 , FP5
FP Wireless and SLX units can be mixed and are intercompatible if same the frequency bands are used.
For: FP Wireless , FP1 , FP3 , FP5
There are two cables that ship with every FP wireless System: TA3F-to-XLR and TA3F-to-3.5 mm
For: FP Wireless , FP3
You can use them as long as they are battery powered. The FP3 doesn´t provide phantom power and therefore only dynamic microphones can be used.
No.

The GLX-D Advanced receiver is rack-mountable and features detachable antennas. This allows users to use directional antennas, helping to increase system stability in environments with other WiFi sources.

The GLX-D Advanced Frequency Manager creates a shared group of frequencies for all receivers to use and automatically assigns frequencies to each receiver. If interference occurs, the frequency manager assigns new frequencies without audible dropouts.

No. When running two channels we recommend using the UA221-RSMA antenna splitter to split the incoming antenna signal to the two receivers

No. There is only one series of transmitters. These can be used with GLX-D receivers (GLXD4 and GLXD6) as well as with GLX-D Advanced receivers (GLXD4R).

In an environment with no other WiFi devices you can run up to 11 channels. Under typical conditions (one WiFi channel is active) you can run up to 9 channels. The more WiFi channels active in an environment, the lower the max. amount of channels. Please be sure to use frequency manager.

Group A is optimized for low latency (4 ms), ideal for a channel count of 6 systems, maximum 9.

Group B has a higher stability and a higher latency (7,3 ms), ideal if you experience interference or need to run 9 to 11 systems.

If you are not using the Frequency Manager, then the GLXD4R receiver operates similar to a GLXD4 receiver. In that case, follow the guidelines and best-practices for GLX-D.

If you are using the Frequency Manager, we recommend only one GLX-D standard system.

Online Shop FAQ

Online Shop

For selected products we offer direct order through our fulfillment partner 11ecom. To order a product, browse to the product page and select BUY NOW.

If you see Shure Shop in the options, you can select ADD TO CART in order to buy the product directly.

If you PROCEED TO CHECKOUT you’ll be asked to provide contact and payment information. By pressing "Complete Payment" you place your order.

Unfortunately this is not currently possible.

We’re sorry you feel you’d like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt.  All we ask is that you let us know in writing that you would like to return the unwanted product (by post, fax or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:

 

Hallmark Consumer Services

Greenbank

Saxby Road

Melton Mowbray

Leicestershire, LE13 1FF

Tel.: +44 (0) 1664 485000

Fax: +44 (0) 1664 480275

Email: info@hallmarkconsumer.co.uk)

 

You will have to bear the direct cost of returning the goods.

 

Some goods, such as those which are sealed for delivery and have already been opened for use or test purposes, may not be suitable for return for health or hygienic reasons and are therefore excluded from our 30-day returns policy.

 

For example, the products of the SE series (all versions of SE215, SE315, SE425, SE535 and SE846) are excluded from return for hygienic reasons if the earmolds have been removed from their packaging.

 

For more details, please read our customer terms and conditions at:

www.shure.co.uk/meta/terms_conditions/b2c_shure_shop_terms.

 

Further details on how to return goods within the first 30 days of purchase can be found in paragraphs 3 and 4 of our general terms and conditions of sale: see https://shure-shop.eu/en/gtc.

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your bank or giro account. If you paid by credit card, we will credit the amount. A potential shipping fee or other costs (in case anything is damaged or missing) will automatically be deducted from the refund. This process takes 3-5 days typically and no longer than 14 days.

We’re very sorry – this should not have happened, but don’t worry. We’ve got you covered!

Every Shure product comes with a 2-year warranty. Within this period – just inform us about the problem and we’ll find a solution!

If there’s something wrong with a product we’ll fix that at no cost for you!

Please let us know what exactly the problem with your product is. Together we’ll find the best solution for you.

The Shipment is executed by Parcelforce.

 

Your order is usually prepared for shipment on the same day. If you place your order before midday it is handed over to the carrier on the same day and typically delivered on the next day.

Shipping is free of charge for orders with a shopping cart value above £ 100. Otherwise shipping is £ 5.25.

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).

Please check your spam filter. If you cannot find an email from Shure, just get in touch with us!

If you have any questions about the status of your order, please feel free to contact us by e-mail or phone at any time (shure@11ecom.de, 00800 28974873).

If you still have not received your order 5 working days after the dispatch confirmation, please contact our Customer Service.