Shure FAQ
Shure FAQ
Frequently Asked Questions about Shure Products and Services
Microphone FAQ
Microphone FAQ
Microphones
Motiv can be used with any Mac or PC. Additionally, all iDevices that come with a lightning port can be connected to the Motiv products.
Yes.
The PGA58 is designed for speech and vocal applications whereas the PGA57 is specifically designed to meet instrument applications.
There are several differences between the two mics. Here are the most relevant ones: Polar pattern: Beta 58A = supercardioid; SM58 = cardioid Output level: Beta 58A is 4dB hotter than SM58 Handling noise: Beta 58A has less handling noise than the SM58 Grille: Beta 58A has a hardened grille that is very difficult to dent Frequency response: Beta 58A has extended low and high end compared to SM58
The SM58 wireless capsule RPW112 is available for and compatible with all Shure wireless series allowing interchangeable capsules.
Please note that BLX and GLX-D wireless series do not feature interchangeable microphone capsules. For these series the SM58 is available as an integrated microphone capsule design.
Earphones FAQ
Earphones FAQ
Earphones
SE112: Uses one dynamic driver and does not feature detachable cable
SE215: Uses one dynamic driver and comes with detachable cable and ergonomic earphones housing SE315: Uses one balanced armature driver and comes with detachable cable and ergonomic earphones housing
SE425: Uses two balanced armature drivers and comes with detachable cable and ergonomic earphones housing
SE535: Uses three balanced armature drivers and comes with detachable cable and ergonomic earphones housing
SE846: Uses four balanced armature drivers including subwoofer performance, detachable cable, ergonomic earphones housing and detachable nozzle
The SE215, SE315, SE425, SE535 and SE846 earphones use a cable which is resistant against sweat. These earphones have been designed to resist conditions on stage, which includes a lot of sweat.
Headphones FAQ
Headphones FAQ
Headphones
Wireless FAQ
Wireless FAQ
Wireless Microphone Lines
The GLX-D Advanced receiver is rack-mountable and features detachable antennas. This allows users to use directional antennas, helping to increase system stability in environments with other WiFi sources.
The GLX-D Advanced Frequency Manager creates a shared group of frequencies for all receivers to use and automatically assigns frequencies to each receiver. If interference occurs, the frequency manager assigns new frequencies without audible dropouts.
No. When running two channels we recommend using the UA221-RSMA antenna splitter to split the incoming antenna signal to the two receivers
No. There is only one series of transmitters. These can be used with GLX-D receivers (GLXD4 and GLXD6) as well as with GLX-D Advanced receivers (GLXD4R).
In an environment with no other WiFi devices you can run up to 11 channels. Under typical conditions (one WiFi channel is active) you can run up to 9 channels. The more WiFi channels active in an environment, the lower the max. amount of channels. Please be sure to use frequency manager.
Group A is optimized for low latency (4 ms), ideal for a channel count of 6 systems, maximum 9.
Group B has a higher stability and a higher latency (7,3 ms), ideal if you experience interference or need to run 9 to 11 systems.
If you are not using the Frequency Manager, then the GLXD4R receiver operates similar to a GLXD4 receiver. In that case, follow the guidelines and best-practices for GLX-D.
If you are using the Frequency Manager, we recommend only one GLX-D standard system.
Online Shop FAQ
Online Shop FAQ
Online Shop
For selected products we offer direct order through our fulfillment partner 11ecom. To order a product, browse to the product page and select BUY NOW.
If you see Shure Shop in the options, you can select ADD TO CART in order to buy the product directly.
If you PROCEED TO CHECKOUT you’ll be asked to provide contact and payment information. By pressing "Complete Payment" you place your order.
Unfortunately this is not currently possible.
We’re sorry you feel you’d like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt. All we ask is that you let us know in writing that you would like to return the unwanted product (by post, fax or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:
Hallmark Consumer Services
Greenbank
Saxby Road
Melton Mowbray
Leicestershire, LE13 1FF
Tel.: +44 (0) 1664 485000
Fax: +44 (0) 1664 480275
Email: info@hallmarkconsumer.co.uk)
You will have to bear the direct cost of returning the goods.
Some goods, such as those which are sealed for delivery and have already been opened for use or test purposes, may not be suitable for return for health or hygienic reasons and are therefore excluded from our 30-day returns policy.
For example, the products of the SE series (all versions of SE215, SE315, SE425, SE535 and SE846) are excluded from return for hygienic reasons if the earmolds have been removed from their packaging.
For more details, please read our customer terms and conditions at:
www.shure.co.uk/meta/terms_conditions/b2c_shure_shop_terms.
Further details on how to return goods within the first 30 days of purchase can be found in paragraphs 3 and 4 of our general terms and conditions of sale: see https://shure-shop.eu/en/gtc.
The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your bank or giro account. If you paid by credit card, we will credit the amount. A potential shipping fee or other costs (in case anything is damaged or missing) will automatically be deducted from the refund. This process takes 3-5 days typically and no longer than 14 days.
We’re very sorry – this should not have happened, but don’t worry. We’ve got you covered!
Every Shure product comes with a 2-year warranty. Within this period – just inform us about the problem and we’ll find a solution!
If there’s something wrong with a product we’ll fix that at no cost for you!
Please let us know what exactly the problem with your product is. Together we’ll find the best solution for you.
The Shipment is executed by Parcelforce.
Your order is usually prepared for shipment on the same day. If you place your order before midday it is handed over to the carrier on the same day and typically delivered on the next day.
Shipping is free of charge for orders with a shopping cart value above £ 100. Otherwise shipping is £ 5.25.
When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).
Please check your spam filter. If you cannot find an email from Shure, just get in touch with us!
If you have any questions about the status of your order, please feel free to contact us by e-mail or phone at any time (shure@11ecom.de, 00800 28974873).
If you still have not received your order 5 working days after the dispatch confirmation, please contact our Customer Service.